Pakistan is accelerating its digital transformation, with 100 online government services set to be available by December 2025, Minister for IT and Telecommunications Shaza Fatima Khawaja has revealed.
She said the country’s digital reform agenda is being steered by key laws and policies introduced over the past year, particularly the Pakistan Digital Nation Act, passed in January. The act provides a comprehensive roadmap for digitising the economy, public administration, and society, and has paved the way for new institutions and platforms.
Among the major milestones she highlighted are:
- Approval of a national artificial intelligence policy
- Rollout of digital ID cards and online ID applications
- Development of a nationwide super app, inspired by Kyrgyzstan’s Tunduk, to give citizens remote, contactless access to public services
Shaza Khawaja also pointed to RAAST and the e-office system as standout digital success stories. RAAST, a unified QR-based payment system used by all banks and digital wallets, is pushing Pakistan toward cashless transactions. During Ramadan alone, 800,000 women opened digital wallets after receiving subsidies through the platform.
The e-office system has shifted 98% of federal government work into electronic format, allowing the prime minister and ministers to monitor files in real time, cutting delays and improving transparency.
Under the Pakistan Digital Nation Act, new bodies such as the Pakistan Digital Agency and the National Digital Commission—led by the prime minister and bringing together governors and regulators—have been formed to ensure uniform digital policies across the country. Currently, more than 50 services are already available online, with the government aiming to reach 100 e-services by next month.
On cybersecurity, the minister said Pakistan has established the National Computer Emergency Response Team (Pakistan CERT) and institutions such as NTISB to secure government systems. A national cybersecurity policy is in its final stages and will create an independent Cybersecurity Authority to safeguard data, digital systems, and citizens.
Shaza Khawaja added that Pakistan sees strong potential for cooperation with Kyrgyzstan in areas such as fibre connectivity, B2B partnerships, joint product development, and giving Kyrgyz firms access to global markets through Pakistan’s IT sector, which already serves clients in over 190 countries.
As Pakistan races to reach 100 online government services, its digital journey is increasingly being defined by super apps, smart payments, and secure digital governance.
